The Lost Co. Reviews
The Lost Co. has an overall rating of 4.0 based on 34 reviews. Customer feedback on The Lost Co. is mixed: The Lost Co. reviewers highlight positive aspects like high-quality products, excellent customer service, fast shipping, and unique designs, which strongly appeal to fashion-conscious consumers, outdoor enthusiasts, and eco-friendly shoppers. However, The Lost Co. is often criticized for its higher price point, limited size options, occasional stock issues, and slow website loading.
34 reviews
5 Stars
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4 Stars
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How would you rate The Lost Co.?
All The Lost Co. Reviews (34)
Megan-hampton
May 23, 2026
"They got my warranty issue sorted, which I…"
They got my warranty issue sorted, which I really appreciated. It did take a bit of time though, so that was a little frustrating, but overall they handled it well.
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gloriafountain1823
May 06, 2026
"Backorder Was Handled Fine"
My item ended up on backorder, which was a little frustrating, but they handled it okay overall. The wait time was kind of ridiculous, but I did get updates and the order eventually came through without any major issues.
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guillermo1999
April 30, 2026
"Ended Up Being Helpful"
I wasn’t really expecting much, but they helped me figure out the right parts quickly. I have to admit, it made the whole thing easier than I thought it would be.
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RandyWilliams_13
April 23, 2026
"Quick and Easy Help"
The staff helped me really quick, quick enough that I was in and out without any hassle. I left with exactly what I needed, so I was happy with the visit.
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EdnaKirk
April 10, 2026
"Before I ordered, I had a couple questions…"
Before I ordered, I had a couple questions, and The Lost Co got back to me quickly. What stood out was that the reply actually answered what I asked instead of feeling like some copy-and-paste response. After ordering, the shipping updates were clear too, so I never had to wonder what was going on or where my stuff was. Based on the whole experience, it was just straightforward and smooth, which I really appreciate. I’d definitely order from them again
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CLARK
April 03, 2026
"I ended up having to return my…"
I ended up having to return my order, which was frustrating because the whole thing wasn’t quite what I expected. I felt a little misled going into it, so I was worried the refund would be a hassle too. Thankfully, once they got the item back, the refund came through after a couple of days. Not a perfect experience, but at least that part was handled okay
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DianeRogers_56
March 28, 2026
"Refund came through quicker than expected"
I got my refund fast, which was a nice surprise. Compared to some other companies I’ve dealt with where you have to chase them for days, this was a much smoother experience
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robert_Austin02
March 22, 2026
"Good experience overall, but shipping was a surprise"
My order arrived just fine and everything was in good condition, so no real complaints there. That said, the shipping cost caught me a bit off guard at checkout, and I almost didn’t complete the purchase because of it. It seems like a decent shop overall, but I do wish the shipping fees were either lower or made clearer earlier in the process.
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DeliaDudley
March 20, 2026
"Tracking Was Late, But It Arrived"
The tracking didn’t update until late, so I was a little unsure if the package was actually on the way. Thankfully, it still showed up without any issues. A friend recommended this to me, so I’m glad it worked out in the end.
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HARDING
March 14, 2026
"Good overall, but packaging could be better"
My order from thelostco showed up quickly, and the product was in good shape for the most part. The box had a few dents, and there was a small scuff on the item, but it didn’t affect how it works or anything. I’d probably order from them again, though I do wish the packaging was a little more protective. Has anyone else had issues with their box showing up a bit beat up?
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Ashley.bogucki
March 13, 2026
"I usually expect checkout to be…"
I usually expect checkout to be smooth the first time, so it was a little annoying that I had to retry the payment once. That said, it went through on the second attempt and everything worked fine after that.
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hello_julie253
March 09, 2026
"Really Helpful and Easy to Trust"
They helped me get my setup fixed without making things complicated. I felt like they actually knew what they were doing and took the time to make sure everything was working properly. Super easy experience and I’d trust them again if I needed help.
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CharlesSchuyler
February 27, 2026
"Like I said, local pickup was..."
Like I said, local pickup was super easy. It was quick, smooth, and like I said, I really appreciated how simple the whole thing was. Thanks!
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hello_debra632
February 25, 2026
"I had to exchange something I…"
I had to exchange something I ordered from The Lost Co, it was way easier than I thought it would be. I sent them an email, got a quick response, and they helped me get the right size sent out without making it complicated. No runaround or hassle, just a straightforward process. I was really happy with how they handled everything...
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ines.Day
February 23, 2026
"Glad I found it, but annoyed it was so hard to track down"
I’d been trying to find this fork part for a while and was disappointed that it seemed to be sold out everywhere. Luckily, The Lost Co actually had it in stock. Their site was easy to use and clearly showed what was available, so I ordered it right away and got the confirmation quickly. I just wish I hadn’t had to dig through so many other shops first, but I’d definitely use them again.
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mariesmith7426
February 22, 2026
"Support Fixed It, But This Shouldn’t Have Been Necessary"
Support did walk me through the install and it ended up working fine, but i’m annoyed I even had to contact them in the first place. The setup should’ve been clearer from the start, and it feels like they dropped the ball there.
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PRIBBLE
February 16, 2026
"Had a small issue with my order so…"
Had a small issue with my order so I messaged them, and they got back to me quick. They fixed it without making it into a whole thing, which I really appreciated. just super easy and kinda a relief.
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Stephanie_berrian75
February 15, 2026
"Easy enough to use, but a little clunky"
The site was easy to browse, and I found the product pages without too much hassle. The pictures looked clear, and the info was there... so that part was fine. Some pages did feel a bit slow for me, though, and the filters/search could definitely be better. I had to click around more than I expected just to find what I was looking for. Checkout worked in the end, so no big issue there... but overall, it wasn’t the smoothest shopping experience. Not bad, just not amazing either.
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David_magnusson93
February 11, 2026
"Good deals, but a little hit or miss"
They do have some good promos now and then, at least from what I’ve seen. I’m not sure if I was doing something wrong, but a few of the codes didn’t work for me when I tried to use them at checkout. Still worth checking, I guess, but it was a bit frustrating...
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Robert_shook89
February 02, 2026
"The prices felt fair to…"
The prices felt fair to me. I didn’t feel like I was overpaying, and overall I was happy with what I got for the cost...
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